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Cloud Contact Center Solutions

feature-rich cloud calling solution to engage meaningfully

Transform customer interactions with agile, scalable cloud solutions —driving reduced costs and improved ROI.

DigiWeapons

Deliver Seamless And Personalized Customer Interactions

Instantly connect with your customers over call and offer personalized support to optimize query resolution. Monitor
your client calls to provide better assistance.

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Automatic Call Distribution

Leverage skill-based and priority-driven call routing and forwarding.

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Advanced CRM

Establish process-specific CRM fields for seamless call handling, along with multiple dispositions.

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Actionable Analytics

Leverage advanced monitoring tools to extract deep insights and drive strategic improvements in operational efficiency and customer engagement.

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Voice Logger

Derive in-depth insights with 100% recording of calls and smooth query-based search.

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Integration With Third-party Apps

Integrate our custom APIs to any third-party CRM/ platform.

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Overflow Handling

Automatically redirect calls to backup agents or external centers during peak times, ensuring uninterrupted customer service.

Our End-to-End Cloud Capabilities

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One Stop Solution For Remote
Call Monitoring And Management

Smart Ping

Robust Security Across Cloud Platform

With state-of-the-art security and protection, DigiWeapons ensures end-to-end safety and integrity
of your cloud call center services.

Enterprise - grade Security

Authorized user rights and masked password inputs.

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Voice Encryption

End-to-end encryption between server and agent for high confidentiality.

Session Handling

Highly-secure access to user reports with admin login.

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Cross-Site Attack

Safeguarding of application against cross-site attacks.

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No Data Injection

Prevention of data injection in the MySQL server.

Explore the complete Horizon of our offerings

Enterprise SMS Solutions

Enterprise SMS Solutions

Enterprise-grade solution for the most powerful communication channel.

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Enterprise Voice Solutions

Enterprise Voice Solutions

Cloud telephony-based customized solutions.

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WhatsApp Business Messaging

WhatsApp Business Messaging

Automate, broadcast, and manage customer conversations.

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Conversational Al

Conversational Al

Artificial Intelligence/ML-powered virtual assistants.

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Rich Communication Services

Rich Communication Services

The next-generation of messaging and customer communication.

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Enterprise Email Solutions

Enterprise Email Solutions

Reliable and rich media capabilities with responsive design.

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Enhance Customer Interaction With Expert Enterprise Solutions

Transform the way your brand interacts with your customers! Get personalized support and expert guidance on enterprise communication solutions.

Frequently Asked Questions

A cloud contact center solution is a web-based service that manages customer interactions through voice channels. It leverages cloud computing technology to provide a scalable, flexible, and cost-effective alternative to traditional on-premises contact centers.
With state-of-the-art security and protection, DigiWeapons ensures the safety and integrity of your cloud call center services. You get authorized user rights, end-to-end voice encryption, and highly secure access to user reports. Our platform also prevents data injection in the MySQL server and offers safeguarding against cross-site attacks.
Yes. Our Cloud Contact Center can integrate with third-party CRM platforms with ease. You get a single sign-in option (SSO) with all leading CRM brands and the option to create a click2call option for agents on the CRM screen. The screen will automatically display relevant customer information on all inbound and outbound calls.
You will get capabilities like skill-based, priority-based predictive routing, and call forwarding, custom APIs for integration to any third-party CRM/platform. You can also monitor calls with 70+ reports and analytics. Other features will include 100% recording of calls and smooth query-based search, customised IVR creator and predictive, preview, and progressive modes of dialling.
A cloud call center allows agents to manage calls and customer interactions from any location with internet access. In contrast, an on-premise call center has physical hardware and infrastructure at the business location to manage customer calls, with in-house maintenance.
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